Welcome to the million brain
Explore an expert-curated mix of thoughts, insights, and perspectives on what’s sparking our curiosity.
The rise of apps inside ChatGPT: Why brands must evolve fast
When OpenAI launched the Apps SDK in October 2025, it didn’t just announce a new tool. It reframed how brands will reach users. Suddenly, ChatGPT is no longer only a messenger or advisor. It’s becoming a portal, a hub, a place where services live inside dialogue.
- AI advisory
- AI solutions
AI's role in the next era of finance
AI won’t just change banking. It will change how financial decisions are made. Human biases like overconfidence, loss aversion, and herding are well-documented drivers of poor financial outcomes. The question is: can AI help us overcome them?
- AI advisory
- Transformation
- Financial services
Change works best when what you're changing is understood and felt
The hardest part of a big organizational shift is getting people to come with you. That's where change communication earns its keep. It's the bridge between bold ideas and adoption, galvanizing employees and leaders to take action.
- Brand orchestration
- Transformation
- Branding
Why B2B companies need to build stronger brands
The B2B landscape has changed. Buyers are now in control, interactions are mostly digital, and decisions are made before sales teams step in. In this new reality, brand is your most powerful growth tool.
- Branding
- Brand orchestration
Exploring AI-driven CX
AI will transform how we shop through more personalized, efficient, engaging, and spatial interactions. Find out what’s next for e-commerce CX.
- AI advisory
- AI solutions
- Digital product development
- UX/UI design
- Consumer
Behavioral segmentation in pharma
As digital health evolves, companies adopting behavioral segmentation will lead innovation and redefine patient engagement – delivering better outcomes and lasting impact.
- Customer experience (CX)
- Business innovation
- Healthcare
From prompt to planet: energy-conscious design with AI
Discover how intentional AI design reduces environmental impact. Learn why prompt-level choices matter less than system-level design, and how designers can build energy-conscious, scalable AI solutions.
- AI advisory
- AI solutions
Rebuilding manyone.com to prioritize accessibility and sustainability
We set out to redesign and rebuild our website to prioritize accessibility and reduce our carbon footprint. Here's a behind-the-curtain look at how.
- Digital product development
Saying goodbye to employer branding as you know it
In today's talent landscape, the traditional model of employer branding is starting to show its age. The familiar formula – craft a polished Employer Value Proposition – is no longer working. Here's how to build an employer brand fit for the future.
- Branding
- Transformation
- Healthcare
- Transportation
Soaring higher: The future of aviation
The aviation industry is at a pivotal moment, balancing challenges with opportunities to redefine its future. Shifting passenger needs, technological advances, and sustainability imperatives are driving rapid evolution and innovation.
- Customer experience (CX)
- Transformation
- Transportation
Getting design systems right
A well-crafted design system empowers the entire organization, providing teams with a framework that ensures visual consistency, speed, and alignment across projects.
- Design systems
- DesignOps
- UX/UI design
- Digital product development
Content and data controls
Modern digital experiences need more than just innovation – they must be built on trust. As personalization becomes increasingly important, it’s crucial for companies to be transparent about how they collect and use user data.
- Digital product development
- UX/UI design
Loyalty by design in the insurance industry
With new customer-centric business models disrupting the insurance industry, brands are having to rethink how they engage, retain, and build lasting relationships with their clients. Here's how.
- Customer experience (CX)
- Insurance
- Financial services
Design leadership in the age of AI
We’ve crossed a threshold. AI is no longer a tool we’re trialing – it’s now part of how we design, think, and create. And that changes everything. Here's how design leadership must evolve to thrive in an AI-first world.
- AI advisory
Why customer experience is telco's real differentiator
Telcos provide a service billions rely on daily. But as connectivity becomes a commodity, telcos face a tough competition. To succeed, telcos must evolve into experience-centric brands powered by a deep understanding of user needs.
- Customer experience (CX)
- Transformation
- Comms and tech
What's next for the insurance industry
Insurance stands at a pivotal juncture, where centuries-old principles intersect with cutting-edge technology, pressing societal challenges, and shifting customer expectations. Here's how we can shape the future of insurance together.
- Business innovation
- Financial services