Design thinking provides new opportunities for improved user experiences in the healthcare industry. Taking a holistic approach to understanding patient needs in a more humane way, Questtonó Manyone created a new solution for the polysomnography (sleep) test with a startup, Biologix. A service platform combining hardware and software elements, Biologix improves the diagnosis process for sleep apnea. Currently, at least one-third of Brazilians suffer from sleep apnea, however, that number is likely much larger since this often goes undiagnosed due to the complexity and cost of current testing methods.
Taking a systemic approach, we looked at the Oxistar, a wearable device created by Biologix, to understand potential service experiences. The Oxistar functions by connecting to the cloud via the integrated app and allows the user to take a sleep apnea test in the comfort of their own home.
We redesigned the Oxistar to be more ergonomic and thus user friendly. In parallel, we developed a visual identity, packaging along with web and app design. All of these individual elements work together to create a much more integrated and human-centred experience.
Once the user sleeps with the Oxistar turned on, the data is translated through the app into a diagnosis which is then delivered to the user and their primary health practitioner. This process not only provides a more realistic snapshot of the user’s sleep patterns by being conducted in their own bed but democratizes the test by significantly reducing cost.
Since the Covid-19 pandemic, Biologix’s Oxistar device has been further redesigned to capture and monitor patients with mild symptoms, primarily through blood oxygen levels. This enables even more patients to be reliably monitored at home, relieving hospitals and health care professions to focus on more severe cases.