Transform services, shape better experiences
Service design at Manyone goes beyond crafting touchpoints; it orchestrates cohesive and meaningful service ecosystems.
Designing for impactful service experiences
We combine research, co-creation, and design thinking to shape experiences that are intuitive and efficient. By aligning business objectives with user needs, we unlock new opportunities for innovation and growth.
Are you ready to design revolutionary services?
We're here to help you with
- Service strategy and transformation
- Human-centred design processes
- User journey mapping
- End-to-end service journey optimization
- Co-creation workshops
- Prototyping and agile validation
Dealer experience vision
For Volvo, we're helping create a new service experience vision for car dealers, making all touch points line up to create a smooth user journey.
Harmonizing the fiber journey
As a strategic design partner to Deutsche Telekom, we've helped them design all the user journeys involved in their ambitious fiber roll-out across Germany.
Designing services that connect and deliver
Meet an expert
Silja Nyhus is a Design Director, Partner, and an experienced designer, leader, and facilitator of design-driven service innovation and transformation.
Our service design experts will help ensure your customer experiences are built for scalability, adaptability, and real-world impact. More specifically, our expertise covers:
Service strategy and transformation
We support organizations in rethinking service structures and aligning business strategies with new technologies, market trends, and customer expectations for greater long-term value.
Human-centred design processes
Our approach prioritizes user research and empathy-driven design, ensuring services are relevant, intuitive, and impactful for both customers and stakeholders.
User journey mapping
Our team works with your team to craft detailed and specific user journeys, illuminating critical touchpoints and uncovering opportunities for improving the overall customer experience across channels.
End-to-end service journey optimization
From discovery to delivery, we map and optimize entire service journeys, removing pain points and unlocking efficiencies for a seamless customer experience.
Co-creation workshops
Through collaborative design sprints and workshops, we bring together cross-disciplinary teams to ideate, prototype, and refine service innovations with user input.
Prototyping and agile validation
We create low and high-fidelity prototypes to test assumptions quickly, gathering insights for continuous improvement and ensuring solutions are both feasible and desirable.
An example of a future user journey, addressing main pain points and opportunities
Client results
OBOS
Co-creating the future of living
- Service design
- Consumer
The Norwegian Tax Authority
Transforming tax collection in Norway
- Service design
- Financial services
