Shape experiences for loyalty and growth
At Manyone, we help shape customer experiences that are meaningful, memorable, and built for long-term success.
You've found your CX partner
We collaborate with you to create a CX strategy that integrates deep customer insights, innovative design, and AI-driven solutions to create cohesive journeys that resonate with users and deliver tangible value.
From mapping key touchpoints to personalizing interactions and enabling AI-powered insights, we empower brands to stay responsive and relevant, fostering customer loyalty in a fast-evolving landscape.
We're here to help you with
- End-to-end journey mapping
- AI-powered personlization
- CX analytics and continuous improvement
- Omnichannel design and integration
- Experience innovation and rapid prototyping
Creating tangible future customer journeys
For Roche, we've made the CX vision for an integral part of their business come to life through interactive prototypes and immersive visualizations of customer journeys.
Integrated experience transformation
We're working with Zurich Insurance to provide a seamless, integrated, and personlized customer experience. Zurich's ambition: To become the insurer of choice.
Making online sales delightful
We have helped Volvo enhance their digital touchpoints, crafting a vision for personalization as part of the company's transition to online business and fully electric mobility.
Crafting impactful, AI-powered customer journeys
Meet an expert
Melanie Becker is a Lead Strategist at Manyone, working at the intersection of strategic innovation and CX design.
Our strategists, designers, and technologists work closely with your team to shape impactful customer journeys, using AI to deliver personalized experiences and data-driven insights.
Our offerings within CX strategy include:
End-to-end journey mapping
We identify every touchpoint of the customer journey, focusing on pivotal moments that can elevate the experience. By deeply understanding these interactions, we design pathways that align with customer needs, enhancing satisfaction and engagement.
AI-powered personalization
Our AI-driven personalization approach adapts in real-time to individual preferences, crafting relevant and engaging experiences that build customer loyalty. Using AI to predict needs and tailor interactions, we deepen customer connections at every step.
CX analytics and continuous improvement
Through data analysis and AI insights, we help brands continuously optimize their customer experience. By monitoring performance and customer sentiment, we identify areas for improvement and adapt strategies to keep pace with evolving expectations.
Omnichannel design and integration
We ensure consistency across digital, physical, and service channels by taking an omnichannel approach. By aligning experiences, we enable seamless interactions that reflect a unified brand, regardless of where or how customers connect.
Experience innovation and rapid prototyping
We explore and validate new CX concepts quickly through prototyping. This agile method allows us to test ideas in real time, refining them based on customer responses to ensure the final product is impactful and market-ready.
Inventing a smooth user journey on the flipchart is easy. The real challenge is bringing this journey to life. Together with Manyone we managed to not only create a target vision for the entire end-to-end journey, but we are able to cut this vision into digestible pieces for our development teams and are able to gather and quickly react to new challenges.
Gordian Knauss
UX Lead Fiber
Telekom DeutschlandClient results
Zurich
Leading the way in customer-centric insurance
- Customer experience (CX)
- Transformation
- Financial services
Deutsche Telekom
Designing a digital and fully integrated user journey
- Customer experience (CX)
- UX/UI design
- Comms and tech
VARD
Creating a future-facing digital experience for a leader in specialized vessels
- UX/UI design
- Customer experience (CX)
- Energy and industrial
Magic Leap
Redefining user experiences across any sector through extended reality
- AR and VR
- Customer experience (CX)
- Comms and tech
yes
Redefining the digital experience for a premium TV provider
- Customer experience (CX)
- UX/UI design
- Consumer
- Comms and tech
Related insights
Soaring higher: The future of aviation
The aviation industry is at a pivotal moment, balancing challenges with opportunities to redefine its future. Shifting passenger needs, technological advances, and sustainability imperatives are driving rapid evolution and innovation.
- Customer experience (CX)
- Transformation
- Transportation
What's next for the insurance industry
Insurance stands at a pivotal juncture, where centuries-old principles intersect with cutting-edge technology, pressing societal challenges, and shifting customer expectations. Here's how we can shape the future of insurance together.
- Business innovation
- Financial services