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Mia

Communications and high-tech

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Industry expertise

Enhancing connectivity

In telecommunications and high-tech, the need for seamless connectivity and impactful customer experiences is more significant than ever.

Turning complexity into potential

With a strategic design approach, we assist telecom providers in strengthening customer relationships and simplifying complex services.

We also empower tech platforms to design intuitive, user-centered customer experiences.

We solve challenges within

  • Telecommunications

  • Technology

Featured clients

Telekom Telekom

Elevating the experience of German fiber roll-out through award-winning CX and service design

Magic Leap Magic Leap

Redefining how the physical and digital worlds co-exist by envisioning new products, services, and CX strategies

Verisure Verisure

Embedding strategic foresight tools and processes into the client's design team and their ways of working

Meta Meta

Helping improve the user flow for a critical safety feature on the global platform


Telcos and tech companies are transforming as customer experience becomes the key to standing out. We aim to make connectivity seamless and experiences unforgettable. By addressing real user needs and simplifying complexity, we help clients resolve issues and create “wow moments” across every touchpoint, driving loyalty and lasting impact in a fast-evolving industry.

Hendrik von Spreckelsen

Partner

Manyone

Client results

A young man sitting with a laptop computer

Jabra

Establishing an experience-oriented culture, accelerating delivery speed

A macbook open to the Katalist website

Katalist

Shaping sustainable maritime shipping

A cell phone on a magenta colored background

Deutsche Telekom

Designing a digital and fully integrated user journey

A pink gradient with the Hunters logo overlaid

Hunters

Positioning a revolutionary cybersecurity company

A visualization of a person wearing a VR headset, playing and exploring different virtual worlds in her bedroom

Magic Leap

Redefining user experiences across any sector through extended reality

S•HUB out-door advertising

S•HUB

A bold and sustainable brand


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