Radical user-powered telecommunications for Telia

Customers are increasingly expecting their service providers to deliver a growing number of services and experience – and tailored to the specific user.

With each user having vastly different needs and usage patterns, and with these constantly evolving, we suggested something different: To enable the user to design what they need.

We enabled this by building a platform where users could, with the flick of a switch, interact seamlessly with all of the different services and channels available to them.

To foster their digital transformation, we helped them create a seamless, meaningful user experience across their platforms. Part of this was rebuilding each touchpoint so that Telia could give their +1mio BtC and BtB customers more control and flexibility.

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