CASE

Improving your journey

Answering most questions with the app

Every day, thousands of commuters across Austria, Denmark and Norway use the BroBizz payment service to pay bridge or road tolls, to board ferries, or to park at airports. To ensure a seamless experience for their customers, BroBizz tasked us to create a companion app that easily could answer any questions the customers might have

To deliver the best possible product, we worked on-site with BroBizz in an agile environment focusing on continuous improvements at each design sprint.

The outcome was the delivery and implementation of the new BroBizz companion app. It came with a redesigned simplified and intuitive login flow. along with weal-Time updates on whether their device was still active and whether their payment details were up to date. Adding to this, each user now had access to a clear usage overview to enable easy tracking of payment and trips, also including multiple user breakdowns.
Finally, it featured a clear overview of where the BroBizz can be used and with a clear iconography and photography to show which also can be used with the BroBizz device.

Key elements

→ An integral part of Brobizz' future vision
→ A significant reduction of users calling customer services
→ A substantial boost in usage of the app
→ Closer and better integration with Brobizz' commercial partners

Services

→ Digital Design
→ Visual Design
→ UX
→ Digital Strategy